1. Service response: customers can contact us through the national customer service hotline (1052-400). We promise to respond within 24 hours after receiving customer inquiries or requests.
two。 Product warranty: Aiko Sanitary Ware provides an one-year limited warranty from the date of purchase, and we provide free repair or replacement service for any problems caused by manufacturing defects.
3. Maintenance service: if the product has non-man-made damage during the warranty period, customers can contact us for free maintenance. The maintenance service outside the warranty period will charge the necessary maintenance fee as appropriate.
4. Replacement service: without affecting the normal sales conditions of the product, if the product cannot be repaired due to quality problems during the warranty period, we will provide product replacement service of the same or similar performance level.
5. Spare parts supply: the company will ensure the supply of spare parts for sanitary products to ensure the normal use and maintenance of the products.
6. Installation instructions: we will provide customers with professional installation guidance documents and telephone guidance services to ensure that the products are installed and used correctly.
7. Regular inspection: our company provides regular inspection service during the life cycle of the product, which aims to ensure the continuous performance of the product and customer satisfaction.
8. Complaints and suggestions: if customers have any dissatisfaction or suggestions about service or products, you can contact us through the customer service hotline. We attach importance to every customer feedback and deal with it in a timely manner.